How does the IMSS guarantee the delivery of medications?

Medications are essential for solving health problems, but in Mexico, their delivery has been difficult. Therefore, this information is of interest to you:

The timely supply of medicines is one of the main concerns of the beneficiaries of the Mexican Social Security Institute (IMSS), as well as of the users of ISSSTE and IMSS Bienestar .

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Drug shortages can affect the continuity of essential medical treatments. , so the institution implemented a digital mechanism to address these cases.

How to report medication shortages to the IMSS?

To start the process, Beneficiaries must visit recetacompleta.gob.mx and provide their CURP, prescription number, contact number, and email address. .

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This ensures that the institution can communicate and follow up on the case .

What happens after submitting the report?

Once completed and submitted, the IMSS receives the information, contacts the beneficiary, and guarantees the delivery of the pending medications. In addition, service and response times can be rated, helping to improve care within the healthcare system.

Who can use this platform?

All IMSS, ISSSTE, and IMSS Bienestar beneficiaries who face medication shortages can use the tool to ensure they receive their full course of treatment. .

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This digital initiative seeks to reduce shortages, streamline care, and strengthen user confidence in the public health system .

With a clear procedure accessible from any device, beneficiaries can exercise their rights and demand compliance with the delivery of prescribed medications.

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OA